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The changing dynamics between buyers and sellers are being driven by larger global trends that are affecting us all. The proliferation of information, the mobility of the work force, the ease of communication, the globalization of markets . . . these and other trends have altered the way we live. Similarly, they have altered the way we work and most importantly how we relate to and serve customers. The overriding philosophy of the best sales forces is: "Be the outsource of choice." The basic priority is to add value to the customer's business.
This foundational concept and the attending practical techniques presented within this sales training course come from the results of over two decades of research and study of the sales process. This includes an understanding of how today's world-class companies identify the correct type of markets for their products or services and choose the best path for reaching improved sales and higher performance; how their world-class salespeople are well matched to specific types of selling for optimal success. A good portion of the research specifically asked business customers, the key constituent group of professional salespeople, to rate the salespeople who call on them as well as quantify the purchases define the qualities of world-class salespeople and organizations. The transformative insights gained have been woven into the content lessons covered in this guide.
This program is designed with all the information and teaching tools needed to conduct a lively, thought-provoking, week-long program. Within this "Facilitator's Guide," are:
- A teaching syllabus which provides a complete content overview
- Eight training sessions covering 4 1/2 days that include:
- Detailed outlines and time allotments for each session
- Full lesson plans for each session that provide detailed information to use in the classroom and instructions for running exercises and activities
- Discussion questions
- PowerPoint screen notations
- Activities and exercises
- Case studies
- "Teaching Notes" that provide abbreviated lesson plans to use in the classroom
- PowerPoint screens that are cross-referenced in both the full lesson plans and the Teaching Notes
- Hardcopy of all PowerPoint screens
- A CD with video interviews of top global corporate executives
- Transcripts for all video interviews
- Handout Master Copies
- Fold-out Flip Cards
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